FAQ’s

What types of bags do you offer?

Wear Wav provides a curated selection of stylish and functional bags, including innovative pet carriers such as the 368 Adventure™ Travel bag designed for modern women. Our products are crafted to ensure both style and practicality for various lifestyles.

How can I ensure the right fit for my pet carrier?

To ensure the right fit for your pet carrier, it is essential to measure your pet’s height and weight accurately. Refer to our sizing guide available on the product page for specific dimensions and recommendations to select the appropriate carrier for your pet’s comfort and safety.

What is your return policy?

We have a 30-day return policy, allowing you to return items within 30 days of receiving them. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. A receipt or proof of purchase is also required.

How long does shipping take?

Orders are processed within 1-2 business days, and delivery typically takes between 4-9 business days. Therefore, the total delivery time can range from 5 to 11 business days, depending on your location within the United Kingdom.

Do you offer free shipping?

Yes, Wear Wav offers free standard shipping on all orders within the United Kingdom, with no minimum purchase required.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact us within 10 days of the delivery date. We will assess the situation and either send a replacement or issue a refund, depending on the circumstances.

Can I exchange an item?

We do not process direct exchanges. The fastest way to obtain a different item is to return the original item for a refund and then place a new order for the desired product.

How can I contact customer support?

Business name: Wear Wav

Phone number: +447846561484

Email: support@strylio.com

Address: 2 Farm Rd, Street BA16 0BJ, United Kingdom

Our customer care team is available Mon–Fri, 9 AM–5 PM (local time zones).